Simple 3-Step Return Process
📸STEP 01
Report Issue with Photo/Video
Contact our customer care at 01609013011 or email support@glowgoodly.com within 3-7 days of delivery with an unboxing video or photo of the damaged/incorrect product.
🚚STEP 02
Hassle-Free Return Pickup
Our courier partner will collect the returned item from your address, or you can drop it at our designated Dhaka fulfillment hub. Return delivery cost is covered by us.
💳STEP 03
Instant Replacement or Refund
Choose between an immediate replacement delivery or a 100% full refund sent directly to your bKash wallet or bank account within 3-5 working days.
Return Eligibility Guidelines
✅Eligible for Free Return / Replacement
- Damaged bottles, leaking serums, or shattered compacts upon delivery.
- Incorrect product variant, formula, or shade sent by error.
- Manufacturer packaging defect (e.g. broken pump or dispenser).
- Proven inauthentic or counterfeit product (immediate 100% refund).
❌Non-Returnable Items (Health & Hygiene)
- Opened, swatched, or used cosmetic items and creams.
- Perfume bottles with seals removed or partial contents sprayed.
- Products returned past the 7-day delivery reporting window.
- Change of mind after breaking original plastic shrink wrapping.
Need to Initiate a Return or Exchange?
WhatsApp our hotline team at 01609013011 with your Order ID for instant approval.